Frequently Asked Questions

We ship to most EU countries and the United Kingdom using UPS or PostNL depending on the country.

• Netherlands orders: shipped with PostNL.
• Belgium & Luxembourg: shipped with PostNL.
• United Kingdom: shipped with PostNL.
• All other European countries: shipped via UPS 

View the full list of countries, costs, and delivery times here 👉

📄 Shipping Policy

We ship all orders within 1–2 business days (Monday to Friday).
Typical delivery times:

• 🇳🇱 Netherlands: 1–2 business days
• 🇩🇪 Germany / 🇧🇪 Belgium / 🇱🇺 Luxembourg: 2–4 business days
• 🇫🇷 France / 🇪🇸 Spain / 🇮🇹 Italy / 🇵🇹 Portugal: 4–6 business days
• 🇪🇺 Rest of Europe: 5–8 business days

⏱️ Delivery times are estimates and can vary due to holidays, customs, or courier delays.

All orders are shipped discreetly and securely.

• No company name or product details appear on the outside.
• Products are vacuum-sealed for freshness and wrapped in non-transparent packaging.
• Shipped in plain brown boxes or envelopes with only your name, address, and postage label.

Your privacy and product integrity are always guaranteed.

✅ Yes! We ship to most countries in Europe and the UK.
We currently do not ship to Norway, Denmark, Switzerland, or the USA due to local restrictions.

Yes, absolutely.
We ship to Germany, France, and Spain daily with UPS, ensuring safe and fast delivery.

UPS is the most reliable, fast, and professional courier for shipping sensitive and time-critical products.
They offer:

• Fast delivery across Europe
• Excellent tracking
• Fewer delays and temperature control

We prioritise quality and reliability to ensure your order arrives fresh and secure.

If your order appears delayed:

1️⃣ Check your UPS or PostNL tracking link for updates.
2️⃣ If there’s no update after several days, contact us via WhatsApp with your order number.

If the courier confirms the package is lost or delayed beyond 30 working days, we will offer a one-time reshipment to a nearby UPS or PostNL pickup point.

➡️ Customers are responsible for the shipping fee for the reshipment based on their country’s rate.

If the second package is also lost or seized, no further action, refund, or reshipment will be possible.

Don’t worry — truffles are natural and can soften slightly in transit, especially in warmer months.

• Place them in the fridge (2–5°C) as soon as they arrive.
• They’ll firm up again and remain safe to consume.

If truffles arrive mushy, slimy, or leaking, contact our support team immediately with photos.
We’ll review the situation and do our best to assist.

👉 Learn more:How to Store Magic Truffles Properly

Yes — every order comes with a Track & Trace code sent by email once shipped.
You can follow your parcel’s progress directly via the courier’s website.

Each order is vacuum-sealed immediately after packaging and stored in cold conditions until shipped.
UPS ensures quick delivery, usually within 1–3 days across Europe, keeping truffles fresh and potent.

Due to the perishable nature of our products, all sales are final once shipped.
We do not accept returns or issue refunds.

If there’s a problem with your order, please message us via WhatsApp and our team will do their best to help.
We always aim to find a fair solution and make sure you’re satisfied.

• Orders ship within 1–2 business days.
• Fully discreet and vacuum-sealed packaging.
• UPS for speed and reliability.
• Trackable shipments across Europe.
• Freshness guaranteed at dispatch.
• No refunds or returns once shipped (perishable goods).

📦 View full details here → Shipping & Delivery Policy