What happens if my package is delayed or missing?

If your order appears delayed:

1️⃣ Check your UPS or PostNL tracking link for updates.
2️⃣ If there’s no update after several days, contact us via WhatsApp with your order number.

If the courier confirms the package is lost or delayed beyond 30 working days, we will offer a one-time reshipment to a nearby UPS or PostNL pickup point.

➡️ Customers are responsible for the shipping fee for the reshipment based on their country’s rate.

If the second package is also lost or seized, no further action, refund, or reshipment will be possible.